Shipping Policy

At Kcmase, we understand that once you’ve found the perfect rug, you want it delivered to your doorstep as smoothly and swiftly as possible. That’s why we’ve designed a straightforward, transparent, and reliable shipping policy tailored to our customers across the United States.

Order Processing Time

Every rug at Kcmase is carefully prepared to meet our quality standards before it reaches your home. Once your order is placed, our team begins processing it within 1 to 3 business days. During this time, we conduct a final quality check, professionally pack your item, and prepare it for shipment.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays. Any order placed during non-business hours will begin processing the following business day.

Shipping Duration

Once shipped, your rug will typically arrive within 5 to 7 business days via our trusted shipping partners. Delivery time may vary slightly depending on your location and other external factors such as weather conditions or peak seasons.

Delivery Schedule

We ship orders Monday through Friday only. Orders are not shipped, processed, or delivered on Saturdays, Sundays, or during federal holidays. Please take this into account when placing your order, especially around holiday periods.

Shipping Area

At this time, Kcmase only ships within the United States. We proudly deliver to all 50 states but do not offer international shipping.

Flat-Rate Shipping Fee

We offer a simple flat-rate shipping fee of $6.99 for all orders, regardless of the size or weight of the rug. This pricing ensures no hidden costs, so you always know what you’re paying for.

Holiday Shipping Considerations

Please allow for extended delivery times during national holidays or periods of high demand. We recommend placing your orders early during festive seasons to ensure timely delivery.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. This allows you to monitor the progress of your delivery in real time. If you do not receive this information within a few days of placing your order, please check your spam folder or contact our support team.

Missed Deliveries

If a delivery attempt is unsuccessful, most carriers will leave a notice with instructions for rescheduling or picking up your order at a nearby facility. It is the customer’s responsibility to ensure someone is available to receive the package at the provided address. In the case of a returned shipment due to incorrect address or missed delivery, additional shipping fees may apply for redelivery.

Still Have Questions?

We’re here to help. For any inquiries about shipping, tracking, or delivery, reach out to our Customer Support Team and we’ll be happy to assist you.
LITTLE MAC PLUMBING LLC
4419 122nd Ave SW, South Heart, ND 58655, United States
support@kcmase.com