Order Cancellation & Change Policy
Order Cancellation & Change Policy
Last Updated: April 20, 2026
This policy outlines how cancellation and modification requests are handled for orders placed with Kcmase ("we", "our", or "us"). We aim to provide flexibility where possible while maintaining efficient processing and fulfillment.
By placing an order on our website, you acknowledge that you have reviewed and understood the terms described below.
1. Order Processing Timeline
Orders are typically processed within 1 business day after payment confirmation.
- Processing days: Monday through Friday
- Daily cutoff time: 5:00 PM EST
- Orders placed after the cutoff time are generally processed the next business day
Once an order has entered the processing stage, cancellation or modification may no longer be possible.
2. Order Cancellation
You may request to cancel your order before it has been processed.
- cancellation requests should be submitted as soon as possible
- approval depends on the current processing status
- cancellation cannot be guaranteed once processing has begun
If your cancellation request is approved, a refund will be issued to your original payment method.
3. Order Changes
You may request changes to your order prior to processing. This may include:
- updating the shipping address
- correcting contact details
- modifying product selections (if applicable)
All changes are subject to availability and timing. Once processing has started, changes may not be feasible.
4. Address Accuracy
Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.
- incorrect or incomplete addresses may result in delays or failed delivery
- we are not responsible for delivery issues caused by inaccurate information
If you identify an error, please contact us immediately.
5. Orders Already Shipped
Once an order has been shipped:
- cancellation is no longer possible
- changes cannot be applied
- customers may refer to our Return & Refund Policy for further options
6. Refused or Undeliverable Orders
If an order is refused or cannot be delivered:
- it may be returned to the shipping carrier or fulfillment center
- resolution will be reviewed on a case-by-case basis
Additional handling or processing may be required depending on the circumstances.
7. Refunds for Cancellations
If a cancellation request is approved:
- refunds are issued to the original payment method
- processing is initiated within a reasonable timeframe
- posting time may vary depending on your payment provider
8. Customer Responsibility
Customers are responsible for:
- reviewing order details before completing purchase
- submitting requests promptly
- providing accurate and complete information
9. Contact Information
For cancellation or modification requests, please contact us:
| Detail | Information |
|---|---|
| Store Name | Kcmase |
| support@kcmase.com | |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM (EST) |
10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.
11. Acknowledgment
By placing an order with Kcmase, you acknowledge that you have read and understood this Order Cancellation & Change Policy.
We aim to provide a consistent and transparent order experience.