Return & Refund Policy

Last Updated: April 20, 2026

This Return & Refund Policy outlines how return requests, exchanges, and refunds are handled by Kcmase ("we", "our", or "us"). Our goal is to provide a transparent and consistent process while supporting customers in a fair and reasonable manner.

By placing an order on our website, you acknowledge that you have reviewed and understood this policy.

1. Return Eligibility Window

Customers may request a return within 30 days from the date of delivery.

The delivery date is based on the carrier’s tracking confirmation
Return requests submitted after this period may not be eligible

2. Eligible Items

To qualify for a return, items should generally meet the following conditions:

unused and in original condition
free from signs of wear, damage, or alteration
returned with original packaging where reasonably available
accompanied by proof of purchase

We reserve the right to inspect returned items before approving a refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

items that show signs of use or damage after delivery
items returned without prior authorization
returns submitted outside the eligible timeframe

4. Return Process

To initiate a return, please follow these steps:

Contact our support team at support@kcmase.com
Provide your order number and reason for return
Submit photos if requested (for damaged or incorrect items)
Wait for return authorization and instructions

Returns sent without prior approval may not be processed.

5. Return Shipping

Return shipping arrangements will be provided after your request is approved.

Depending on the situation, we may provide guidance or instructions regarding return shipment. Specific handling may vary based on the nature of the request.